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How We Handle Your Personal Data

At jackpotcity, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe payment data protectedYour right to access and deleteNo third-party sale of your dataEncrypted account storage
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jackpotcity How We Handle Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct or remove your personal data, our dedicated privacy team is reachable through three channels.

Email Privacy Request Send a written data request to our privacy address and include your registered account email. We verify your identity before processing any access, correction or deletion request to keep your data secure.
Live Chat Support Open the live chat widget in your account dashboard and select the Privacy category. Our support agents can log your request, escalate it to the privacy team, and provide you with a reference number on the spot.
Postal Address For formal written requests or legal correspondence, you may write to our registered data controller address. Please include your account details and a clear description of the data action you are requesting.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

From the moment you open your account to the day you request deletion, we apply layered security controls and clear retention rules to every piece of data we hold.

Encrypted Data Storage

All account data is stored using AES-256 encryption at rest. Passwords are hashed with a salted algorithm so even internal staff cannot read them. Encryption keys are rotated on a defined schedule and access is logged with timestamps.

Cookie Controls

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how our lobby pages are used. You can adjust your cookie preferences at any time from the settings panel in your account without affecting core functionality.

Account Security Measures

Two-step verification is available for every account and we recommend enabling it. Suspicious login attempts trigger an automatic email alert to your registered address. Account access from a new device requires re-verification before any session or payment action.

Data Retention Schedule

Transaction records are kept for the period required by applicable financial regulation, typically seven years. Profile and session data is deleted within 60 days of a verified account closure request, unless a legal hold requires a longer period.

Your Rights and How to Exercise Them

You may request a copy of all data we hold, ask us to correct inaccurate details, or ask for deletion of non-essential data. Submit requests via live chat or email. We complete identity verification before acting on any request to prevent unauthorised access to your data.

Third-Party Data Processors

We share limited data only with processors who sign our data-processing agreement — for example, payment processors handling UPI and Paytm flows, and our identity verification partner. None of these processors are permitted to use your data for their own marketing purposes.

Common Questions About Your Privacy at jackpotcity

The questions below cover the most common data-related topics our account holders ask about. If your question is not listed here, reach out through live chat and our privacy team will respond directly.

We collect your name, email address, date of birth, phone number, and the device identifiers associated with your sessions. Payment method details entered via UPI or Paytm are processed by our payment partners — we do not store raw credentials.

Yes. Submit a Subject Access Request via email or live chat with your registered account details. We verify your identity first, then deliver a structured data export within 30 days of your request being confirmed.

Non-essential profile data is deleted within 60 days of account closure. Transaction records are retained for the period required by applicable financial regulations, typically seven years, after which they are securely destroyed.

No. We do not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Data shared with processors — such as UPI payment handlers — is governed by binding data-processing agreements that prohibit further use.

Contact us via live chat or email and specify which details you want corrected or removed. After we verify your identity, straightforward corrections are handled within five business days and deletion requests within 30 days.

We use session cookies required for your account to function, and optional analytics cookies that help us improve lobby navigation. You can review and change your cookie preferences at any time in the account settings panel.

Deposits via Paytm and PhonePe are processed through PCI-DSS compliant payment gateways. We do not handle or store your wallet credentials. All data in transit between your device and our servers is protected by TLS encryption.

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